What are Managed Services?
Managed Services are services extended by Managed Service providers that take on management responsibilities for functions that have been traditionally carried out internally by telecom service providers and operators. These services typically include establishment, operation and management of day-to-day operations of the mobile service operator’s network, services as well as business support systems.
Managed IT, telecom Services or managed services in IT sector can for sure help in reducing the overall IT cost. Managed Service Providers (MSPs) working in IT domain have in-depth knowledge about IT systems integration, monitoring and support services. An ideal MSP will be rendering IT services to its clients will have an adequate number of certified IT professionals and field support staff. Managed IT Services play an important role in reducing IT costs, IT risks and IT issues, resulting in better customer relationships and higher profits.
Three Ways Managed Service Providers can help with IT Cost Management
1. MSPs Change the Math on Personnel Costs
When an organization chooses to rely on in-house personnel for all their IT needs, they are responsible for 100% of the hiring, training, on-boarding, and salary costs of those team members. By outsourcing some IT responsibilities to an MSP, these costs can be significantly reduced. MSP takes over hiring responsibilities and all the costs associated with them, including recruiting, interviewing, and vetting.
Using an MSP can also help reduce overhead related to training and on-boarding staff. Instead of spending time and money developing training procedures to ensure internal staff effectively manages the company’s infrastructure, they can assign much of this process to the MSP. The MSP will ensure that their staff team of experts are fully trained, and have sufficient staff resources to meet service demands. Essentially, they cover the cost of training so you don’t have to.
2. MSPs Reduce Downtime and Business Disruptions
Many businesses experience loss of productivity due to the temporary failure of information technology systems. This is an expected result in an increasingly complex IT environment that sometimes requires 24/7 maintenance.
In order to ensure around-the-clock service while protecting against downtime, businesses would have to make costly investments in staff. Many businesses are finding that, while trying to reach a higher level of service, their existing resources can’t meet the challenge.
3. MSPs Bring Unique Knowledge to the Table
A good MSP will be able to provide some degree of support to a business’s internal staff in their transition to more strategic, business-aligned positions. On top of this, their experience working with clients across many industries means they have unique expertise that could resonate throughout your organization.
The MSP’s knowledge can also come in handy during key organizational transitions, ranging from acquisitions to mergers to other instances where effective change management is crucial. They can help make these processes more seamless by providing a strong IT foundation.
Future of Managed Services
The growing number of Managed Services has and will over the coming time create a virtual circle leading to increased service competence, even greater efficiency and economies of scale. Looking forward to the future of the Managed services market, the most important aspect to analyze is the continued evolution of the market drivers. Additionally, it becomes quite interesting to continue the analogy to IT industry and accordingly draw conclusions on its importance to the rise of the managed services in the telecom industry.