5 Things to Look for in a Managed IT Service Provider

When you make the decision to hire a managed IT service provider, there are things to consider. You want to hire the right provider for your business. There are of course, specific things to check off your list before going with anyone that is tasked with managing your business’s IT. 

General Liability Insurance

One of the first things your business needs from a managed IT service provider is to find one that has general liability insurance at the bare minimum. General liability insurance is what is going to protect your business if anyone gets hurt or something gets damaged. It is an essential thing that a managed IT service provider needs to have before you agree to do business with them. 

Guaranteed Response Time

The last thing you want after hiring a managed IT service provider is to hear it will be a few days before they can fix your problem. It is important when looking to hire a managed IT service provider that you find one with a good guaranteed response time. This means that the company provider guarantees that a job will be done within a reasonable amount of time. For example, Solinkit’s response time is no longer than 4 hours, giving our clients same day solutions to their problems. 

Experience in Your Profession

Another great thing for a managed IT service provider to have is experience in your profession. When a provider has experience in your profession, they already know some of the common issues you face, and understand the type of technology you are dealing with on a day to day basis. This can make it easier and faster to problem solve. 

Multiple Technicians

Something important to consider when finding a managed IT service provider is how many technicians they have. While owner-operators can have great benefits, there is something to be said about choosing a managed IT service provider that has multiple technicians on staff. The biggest reason you want to choose a provider that has multiple technicians is that you want to ensure that you are going to be able to receive service, no matter what, and if your owner-operated provider happens to be on vacation in a time of crisis, you will have yourself a big problem. Instead, save yourself the stress and go with a managed IT service provider that has multiple technicians on staff that can help you any time. 

Service-Level Agreements

A vital part of hiring a managed IT service provider is having a service-level agreement. A service-level agreement is a documented agreement between your business and the managed IT service provider that covers things such as expectations and levels of service that the managed IT service provider will provide. This will protect both parties involved and very clearly will lay out what is to be expected of the managed IT service provider. 

Finding and hiring the right managed IT service provider can really improve your business. By finding a managed IT service provider that has general liability insurance you are protecting your business and choosing a responsible provider. You also want a provider with a guaranteed response time so you are not left waiting for hours upon hours on end for something to get done. Going with a managed IT service provider that has experience in your profession is also a great pro because then they will be able to help you faster and more efficiently. Finding a provider that has multiple technicians on staff will give you peace of mind as you won’t have to worry about not getting something done because of a lack of staff. Finally, it is extremely important that you go with a managed IT service provider that will agree to a service-level agreement, this will lay out the expectations and also keep everyone protected. Don’t hesitate to start looking for a managed IT service provider today!

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