Troubleshooting Multifunction Printers: Common Issues and Their Fixes

Multifunction printers (MFPs) are integral to many business operations, offering a combination of printing, scanning, copying, and even faxing capabilities. However, like any device, they can experience issues that can hamper your productivity. In this blog, we’ll explore some of the most common MFP issues and how to solve them.

1. Paper Jams

Paper jams are among the most common MFP issues. They can occur due to several reasons, such as using the wrong type of paper, overfilling the paper tray, or not aligning the paper correctly.

Solution: Ensure you’re using the right type of paper and it’s properly aligned in the tray. If a jam occurs, follow your printer’s instructions to carefully remove the jammed paper.

2. Poor Print Quality

Issues like streaks, smudges, or faded prints can occur due to low ink/toner levels, dirty print heads, or a malfunctioning drum unit.

Solution: Regularly check ink/toner levels and replace as necessary. Clean the print heads as per your MFP’s user manual instructions. If the problem persists, you may need to replace the drum unit.

3. Connectivity Issues

Many MFPs connect to networks wirelessly or through an Ethernet cable, enabling multiple users to use the device. Connectivity issues can prevent users from printing or scanning documents.

Solution: First, ensure the printer is connected to the network. If it’s a wireless connection, try moving the printer closer to the router to improve signal strength. Update your printer’s firmware and drivers regularly to ensure optimal connectivity.

4. Slow Printing

Slow printing can occur due to high-resolution settings, memory issues, or using a wireless connection.

Solution: For large print jobs, consider reducing print quality or print in draft mode. If the printer has a low memory capacity, consider upgrading the printer’s RAM. Using a wired connection can also speed up the printing process.

5. Scanning Issues

Issues with scanning can range from poor image quality to software problems that prevent the scanner from working at all.

Solution: Ensure the scanner glass is clean and free of smudges. Update the scanner drivers and check the settings in your scanning software. If there are connectivity issues, try connecting the MFP directly to the computer.


While this list is not exhaustive, it covers some of the most common problems you may encounter with your printers. Regular maintenance, including cleaning and updating software, can prevent many issues. However, when in doubt, it’s best to consult with an IT professional. At Solinkit, we provide comprehensive support for printers and other IT needs. If you’re experiencing issues with your MFP or other IT-related problems, feel free to reach out to us.

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